Problem summary
Water pooling or dripping from underneath your BUSH washing machine is a sign that water is escaping the appliance where it shouldn't be. This can damage your floor, create a slip hazard, and may indicate a fault that needs prompt attention.
Likely causes
Our engineers have identified three common sources of leaks in BUSH models:
Door seal (most common) The rubber seal around the door can wear, harden, or become displaced over time. If water escapes during the wash cycle, the seal may not be making a watertight contact with the drum.
Heater element The electric heating element sits at the bottom of the drum. If it develops a fault or corrosion, water can leak into the space beneath the drum and escape underneath the appliance.
Drum perforation The inner drum can develop small holes or cracks due to wear or damage from foreign objects. Water will then leak through to the outer tub and eventually underneath.
Why this needs an engineer
All three of these faults involve sealed systems, electrical components (the heater), or mechanical parts that require specialist tools and knowledge to diagnose and repair safely. Attempting to disassemble the appliance yourself risks:
- Exposure to mains voltage when accessing the heater or drum seals
- Water damage to electrical circuits
- Voiding any remaining warranty
- Making the fault worse
A qualified engineer will isolate the exact cause by examining the seal, inspecting inside the drum, and testing the heater element before deciding on the repair approach.
What to do now
- Stop using the appliance until it's been checked. Continued operation may cause more water damage.
- Locate the leak point if possible — is water coming from the door area, or from the very bottom? This helps the engineer diagnose faster.
- Mop up any water and ensure the surrounding area is dry to prevent slips and floor damage.
- Call a qualified engineer to inspect and repair the fault.
If you're in Northern Ireland, SMC Services can usually book a repair within 2-3 working days.