Refund and Returns Policy
SMC Services Returns & Exchange Policy
We hope that you never need to return anything to us; however, should you need to, we aim to make it as simple as possible for you to exchange or refund your purchase with our 30-day money back guarantee. If you create a return for an item during the above timeframe but you can’t return it to us for some reason within the same time period due to extenuating circumstances, please get in touch.
We don’t accept returns for any items after the relevant returns period above.
We would like to apologies, if a part we have supplied is faulty or defective. Return it to us within 30 days of delivery in the condition you received it, and we’ll arrange a refund or for a replacement part to be sent to you.
If you do not require purchased item anymore, you can return it within 30 days of delivery for a refund. Non-faulty items should be unused and in a saleable condition and with their original packaging, please make sure that you return all component parts. If this criteria wont’ be met, we won’t be able to refund you.
If the product(s) are not returned in an as new condition with all original packaging, we will reduce the refund amount to reflect the value. If the item was installed a minimum 20% reduction from your refund will apply.
We do not offer Pre-Paid Return Label. Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way. As the parcel remains your responsibility until it arrives back to us, please ensure that you get proof of postage in case you need to contact us about your return.
To return an item you’ll need a Returns Number.
- Sign in to Your Account.
- Select your order.
- Click Return item next to the appropriate item and answer a few simple questions, then click Request a returns number.
What next?
Once Returned Product is going to reach us, we’ll check your return and if it does meet the criteria above, we will proceed the Refund withing 30 working days.
Questions? If you’re unsure of anything, you can chat to us 9am to 5pm Monday to Friday, or you can drop us a line using our Online Contact Form.