Frequently Asked Questions

Find answers to the most common questions about our appliance repair services across Northern Ireland. If you can’t find what you’re looking for, give us a call on 028 6634 6789 or book a repair online.

How much does an appliance repair cost?

The cost of an appliance repair depends on the type of appliance, the nature of the fault, and whether replacement parts are needed. We charge a standard call-out fee which covers the engineer’s visit, diagnosis, and labour for straightforward repairs. If additional parts are required, these are quoted separately before any work proceeds, so you’re never caught off guard. Many common repairs such as replacing a washing machine door seal or a faulty oven element fall within a predictable price range. For a clearer idea of costs before booking, visit our repair pricing page or call us on 028 6634 6789 and we’ll give you an honest estimate based on the symptoms you describe.

What areas do you cover in Northern Ireland?

SMC Services is based in Enniskillen, County Fermanagh, and we cover a wide area across Northern Ireland. Our engineers regularly visit homes and businesses throughout Fermanagh, Tyrone, Armagh, Derry/Londonderry, and surrounding counties. Whether you’re in Omagh, Dungannon, Cookstown, Lisnaskea, Irvinestown, or further afield, we can usually arrange a visit within a few working days. We plan our routes efficiently so we can keep costs fair for customers outside our immediate area. If you’re unsure whether we cover your location, check our coverage area page or phone us on 028 6634 6789 — we’ll let you know straight away.

How quickly can you visit for a repair?

We understand that a broken appliance is a real inconvenience, so we aim to respond as quickly as possible. In most cases, we can arrange an engineer visit within two to three working days of your call. For urgent situations — such as a leaking washing machine or a fridge freezer that has stopped working — we do our best to offer next-day or even same-day appointments where availability allows. Our scheduling system takes into account your location and the engineer’s route, so we can often fit you in sooner than expected. Book online or call 028 6634 6789 to check the earliest available slot for your area.

Do you repair Samsung, Beko, Hotpoint, Bosch, and LG appliances?

Yes, we repair all major appliance brands including Samsung, Beko, Hotpoint, Bosch, LG, Whirlpool, Zanussi, Indesit, AEG, Miele, and many more. We are authorised service agents for several leading manufacturers, which means our engineers receive specialist training and have direct access to genuine parts. Whether your Samsung fridge has a cooling issue, your Beko washing machine won’t drain, or your Hotpoint oven has stopped heating, we have the expertise and parts access to get it sorted. We work on both in-warranty and out-of-warranty appliances across all these brands, covering washing machines, tumble dryers, dishwashers, ovens, cookers, fridges, and freezers.

Can I buy spare parts without booking a repair?

Absolutely. We stock a wide range of genuine and compatible spare parts for all major appliance brands, and you don’t need to book a repair to purchase them. Our online parts shop lets you browse and order parts for delivery or collection from our Enniskillen base. We carry common items like washing machine door seals, oven elements, fridge shelves, dishwasher pumps, tumble dryer belts, and much more. If you’re handy and prefer to do the repair yourself, we’re happy to help you identify the correct part using your appliance model number. Just call us on 028 6634 6789 or visit the shop and we’ll make sure you get the right component first time.

Do you guarantee your repairs?

Yes, all of our repairs come with a guarantee for your peace of mind. When we carry out a repair, we guarantee both the labour and any parts fitted for a set period. If the same fault recurs within the guarantee window, we’ll come back and put it right at no additional charge. The exact guarantee period depends on the type of repair and the parts involved, but we’ll always confirm the terms clearly at the time of the repair. We stand behind the quality of our work because we use genuine manufacturer parts wherever possible and our engineers are fully trained and experienced. This commitment to quality is why customers across Northern Ireland trust SMC Services with their appliances.

What happens if the part needs to be ordered?

If your appliance needs a replacement part that we don’t have in stock on the van, we’ll order it in for you. Our engineer will diagnose the fault during the initial visit and identify the exact part required. We’ll give you a clear quote for the part before placing the order, so there are no surprises. Most parts arrive within two to five working days, depending on the manufacturer and availability. As soon as the part comes in, we’ll contact you to arrange a return visit at a time that suits you. The return visit to fit the part is included in the overall repair cost — you won’t be charged a second call-out fee. We keep you informed at every stage so you know exactly what’s happening.

How do I book a repair?

Booking a repair with SMC Services is simple. The quickest way is to use our online booking form, where you can tell us about your appliance, describe the fault, and choose a convenient date. Alternatively, you can call us directly on 028 6634 6789 during business hours and speak to our team, who will take your details and arrange an appointment. We’ll need to know the type of appliance, the brand and model number if you have it, a brief description of the problem, and your address. Once booked, we’ll confirm your appointment and give you a time window for the engineer’s visit. We aim to make the whole process as hassle-free as possible from start to finish.

Do you repair gas cookers?

Yes, we repair gas cookers, gas hobs, and dual-fuel range cookers. All gas work is carried out by Gas Safe registered engineers, as required by law, ensuring your appliance is repaired safely and to the correct standard. Common gas cooker faults we deal with include ignition problems, thermocouples that need replacing, gas valves, oven not heating evenly, and burners that won’t light. Safety is our top priority with any gas appliance work, and our engineers will always carry out the necessary safety checks during and after the repair. If you smell gas or suspect a leak, contact the Gas Emergency Service on 0800 111 999 immediately, then call us to arrange the repair once it’s safe to do so.

What payment methods do you accept?

We accept a range of payment methods to make things convenient for you. Our engineers can take payment on-site by card (debit or credit) using our portable card terminal, so you don’t need to worry about having cash to hand. We also accept bank transfer if you prefer to pay electronically after the visit. For parts ordered through our online shop, we accept all major credit and debit cards at checkout. Payment is due on the day of the repair, once the work has been completed to your satisfaction. If parts need to be ordered, we’ll agree a payment arrangement that works for both parties. Whatever method suits you, we aim to keep the process straightforward.

How long does a typical repair take?

Most appliance repairs are completed in a single visit lasting between 30 minutes and an hour and a half, depending on the complexity of the fault. Straightforward jobs like replacing a washing machine pump, fitting a new oven element, or swapping a broken door handle are usually done within 45 minutes. More involved repairs — such as replacing a drum bearing on a washing machine or diagnosing an intermittent electrical fault — can take a bit longer. Our engineers arrive with a well-stocked van carrying the most commonly needed parts, which means many repairs are completed there and then without the need for a second visit. We’ll always give you a realistic time estimate when booking.

What if my appliance can’t be repaired?

Sometimes an appliance is beyond economical repair — the cost of fixing it would be close to or more than the price of a replacement. If our engineer determines this during the visit, they’ll explain the situation honestly and advise whether it makes more financial sense to replace the appliance rather than repair it. You’ll only be charged the call-out fee for the diagnosis; we won’t pressure you into an uneconomical repair. We can often recommend suitable replacement appliances based on your needs and budget. Our goal is always to give you straightforward, honest advice so you can make the best decision. We believe that building trust matters more than making a sale on a repair that isn’t worthwhile.

Do you offer same-day repairs?

We do offer same-day repairs when our schedule allows. If you call us early in the morning and we have availability in your area that day, we’ll do our best to fit you in. Same-day appointments are more likely for customers in and around Enniskillen and nearby towns where our engineers are already working. For urgent breakdowns — particularly fridges, freezers, and washing machines — we prioritise getting to you as quickly as possible. While we can’t guarantee same-day service for every call, we achieve it more often than you might expect. The best approach is to call us on 028 6634 6789 first thing and let us know it’s urgent, and we’ll see what we can do.

Can I get a quote before you visit?

Yes, we’re happy to give you a rough estimate over the phone before you commit to booking. If you can describe the symptoms and tell us the make and model of your appliance, our team can often give you a good idea of what the repair is likely to involve and what it might cost. However, please bear in mind that an accurate final quote can only be given once the engineer has inspected the appliance in person, as the underlying cause of a fault isn’t always obvious from the symptoms alone. Visit our repair pricing page for typical costs, or call 028 6634 6789. We’ll always confirm the cost with you before carrying out any work, so you stay in control of the decision.

Do you supply genuine manufacturer parts?

Yes, wherever possible we use genuine manufacturer parts for all our repairs. As authorised service agents for several major brands, we have direct access to original parts from manufacturers including Samsung, Beko, Hotpoint, and others. Genuine parts are designed and tested specifically for your appliance, which means they fit correctly, perform reliably, and maintain any existing manufacturer warranty. In some cases, where a genuine part is no longer available or a high-quality compatible alternative offers better value, we’ll discuss the options with you. You can also purchase genuine parts directly from our online parts shop if you prefer to carry out the repair yourself. Quality parts mean lasting repairs — that’s our standard.