Last updated: 30 June 2026
SMC Services Irl Limited (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains what information we collect, how we use it, who we share it with, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).
1. Who we are
SMC Services is the trading name of SMC Services Irl Limited, a domestic appliance repair and spare-parts business operating in the UK.
- Data Controller: SMC Services Irl Limited
- Address: Unit 36, Enniskillen Business Centre, Tempo Road, Enniskillen, Co. Fermanagh, BT74 4RL
- Telephone: 028 6634 6789
- Email: re*****@************co.uk
- ICO registration number: ZA904401
2. What personal data we collect
| Category | Examples | When collected |
|---|---|---|
| Identity & contact | Name, postal address, email, phone/mobile number | When you book a repair, buy a part, or create a portal account |
| Appliance & repair data | Make, model, serial number, fault description, service history, engineer notes, photographs of the appliance | During booking and the repair process |
| Order & transaction data | Items purchased, order value, delivery address, partial card details (last 4 digits) | When you order from our shop |
| Payment data | Processed by our payment providers — we do not store full card numbers | At point of payment |
| Account data | Portal username, password (encrypted), login activity | If you register on portal.smcservices.co.uk |
| Communications | Emails, SMS, call notes, and your correspondence with us | Whenever you contact us |
| Technical data | IP address, browser type, cookies, site usage | Automatically when you use our website |
3. How we use your data and our lawful basis
We only process your data where we have a lawful basis under the UK GDPR:
| Purpose | Lawful basis |
|---|---|
| Booking, carrying out and completing your repair | Contract |
| Processing shop orders, deliveries and returns | Contract |
| Taking payment and preventing fraud | Contract / Legitimate interests |
| Sending service updates (booking confirmations, engineer ETA, job status) | Contract |
| Handling warranty claims on your behalf with manufacturers and insurers | Contract / Legitimate interests |
| Keeping accounting and tax records | Legal obligation |
| Marketing emails/SMS about offers and reminders | Consent (or soft opt-in for existing customers — you can opt out anytime) |
| Improving our website and services | Legitimate interests |
4. Who we share your data with
We share data only where necessary to deliver our service. Recipients may include:
- Manufacturers and warranty providers where your repair is carried out under a warranty or insurance policy (for example Samsung, Beko, Domestic & General, Pacifica and similar), so the work can be authorised and paid.
- Spare-parts suppliers to source the parts your repair needs.
- Payment providers to take secure payment.
- Delivery and postal carriers (such as Royal Mail) to fulfil shop orders.
- SMS and email service providers to send you service notifications.
- IT, hosting and software providers who support our systems under contract.
- Professional advisers, HMRC and regulators where required by law.
We do not sell your personal data to anyone.
5. International transfers
Your data is primarily processed in the UK. Where a provider processes data outside the UK, we ensure appropriate safeguards are in place (UK adequacy regulations or International Data Transfer Agreements).
6. How long we keep your data
- Repair and job records: retained for the life of the appliance relationship and warranty period, then up to 6 years for warranty, dispute and legal reasons.
- Financial/transaction records: 6 years to meet HMRC requirements.
- Marketing data: until you opt out or after a period of inactivity.
- Website/technical data: typically up to 26 months.
7. Your rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you;
- Rectify inaccurate or incomplete data;
- Erasure (“right to be forgotten”) where there is no overriding reason to keep it;
- Restrict or object to processing;
- Data portability (receive your data in a usable format);
- Withdraw consent at any time (for example, for marketing).
To exercise any right, email re*****@************co.uk. We will respond within one month. There is normally no charge.
8. Marketing
You can opt out of marketing at any time by clicking “unsubscribe” in any email, replying STOP to any SMS, or emailing us. Opting out of marketing will not stop essential service messages about your repair or order.
9. Cookies
Our website uses cookies for essential functionality, performance and (with your consent) analytics. You can manage cookies through your browser settings or our cookie banner.
10. Complaints
If you are unhappy with how we handle your data, please contact us first at re*****@************co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
11. Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website with the revision date shown above.