Full Returns & Refunds Policy
Please read this policy carefully before making any purchase. By completing your order, you acknowledge that you have read, understood, and agree to these terms.
Important Notice
A 2-minute phone call can save you the 25% restocking fee. Contact us to confirm compatibility before ordering!
Before You Order – Critical Information
Ordering the Wrong Part
You are responsible for ordering the correct part for your appliance. We provide detailed product descriptions, specifications, and compatibility information to help you make the right choice.
Please note some models may change parts mid production.
Returns Policy: Incorrectly ordered items returned unopened in original packaging are subject to a 25% restocking fee. We cannot accept returns or provide refunds for opened, used, or fitted parts.
Installation & Fitting
We strongly recommend professional installation for complex parts. Many appliance components require specialist knowledge and tools for proper installation.
Warranty Void: The product warranty becomes void if a part fails due to incorrect installation, improper fitting, or damage caused by another appliance fault. Proof of professional installation may be required for warranty claims.
Condition of Returns
To be eligible for any return (where applicable), items must be:
- In original packaging
- Unopened and unused
- In resalable condition
- Received within 14 days of delivery
Returns Process
Contact our customer service team to request a return authorization. You’ll need your order number and reason for return.
Pack the item in its original packaging with all included materials. Include a copy of your order confirmation.
Use a tracked shipping service. We recommend insuring your return package. The customer is responsible for return shipping costs.
Refunds
Processing Time
Once we receive and inspect your return, we’ll process your refund within 5-7 business days.
Deductions
For eligible returns, refunds will be issued minus:
- 25% restocking fee (for incorrect orders)
- Original shipping costs (non-refundable)
- Any costs incurred due to damaged/missing packaging
Non-Refundable Items
The following cannot be returned or refunded:
- Opened or used parts
- Fitted or installed components
- Special order items
- Electrical components with broken seals
Faulty Items
If you receive a faulty item, contact us immediately.
Note: To qualify as a manufacturing fault, the item must be unopened/unused and reported within 48 hours of delivery. Installation by a qualified engineer is required for warranty claims on complex components.
Quick Summary – Save Time & Money
Check compatibility before ordering
Consider professional installation
Keep items sealed if unsure
Contact us before returning anything
Need Help Choosing the Right Part?
Our technical team is here to help you avoid the 25% restocking fee. Contact us before ordering!