Problem summary
Water pooling or dripping from underneath your LOGIK L712 washing machine is usually a sign of wear on one of three internal components. This is one of the most common faults we see on this model, and in many cases the part can be replaced without a full service call.
Likely causes
Based on our repair history, leaks from underneath are most often caused by:
- Door seal (40%) – the rubber gasket around the door edge degrades over time, allowing water to escape during the wash cycle.
- Drum (38%) – small perforations or damage to the outer drum allow water to pool beneath rather than drain properly.
- Heater (34%) – the heating element housing can crack or develop a pinhole leak, usually visible as a damp patch in the lower front area.
Less commonly, the issue may be a loose inlet hose connection, a blocked or damaged drain hose, or a failing pump.
What you can try yourself (DIY)
If you're confident with basic tools, these checks may save you an engineer visit:
Check the door seal. Open the door and inspect the rubber gasket for visible cracks, splits, or hardening. Run your finger around it; if it feels sticky or looks obviously worn, replacement is straightforward on this model and can be done in under an hour with basic tools.
Inspect visible hoses. Locate the inlet hoses at the back (hot and cold water) and the drain hose. Check for kinks, splits, or loose jubilee clips. Tighten any clips you find; replace any visibly damaged hose.
Run a test cycle. Place towels underneath and run a short wash with no load. Watch where the water appears. If it pools only during spin, the drum is more likely; if it leaks during fill, the door seal or inlet connection is suspect.
Clean the drain filter. Some L712 models have an accessible filter at the front bottom. Unscrew it, empty any debris, and check inside the filter chamber for cracks.
If none of these reveal an obvious fault, or if the leak is coming from the heater area, stop and call an engineer.
Why heater and drum issues need an engineer
If the leak is from the heater or you suspect drum damage, the machine will need to be partially dismantled. These repairs involve disconnecting mains power, handling hot components, and in some cases working with sealed systems. This is not safe for DIY.
If you're in Northern Ireland, SMC Services can usually book a repair within 2-3 working days.
When to call SMC Services
- Water is leaking from the heater box area (lower front).
- The leak appears to be inside the drum itself.
- You've checked hoses and the door seal but water still escapes.
- The machine is actively leaking during operation and you're unsure of the source.