Problem summary
Water pooling or dripping from underneath your LOGIK freestanding washing machine is a common fault. Our engineers have attended 140 similar jobs, and in the vast majority of cases the leak comes from one of three worn parts: the door seal, the drum, or the heater element.
Likely causes
Door seal (36% of cases) The rubber seal around the drum door wears over time, especially if the machine is heavily used or if detergent residue builds up. When the seal degrades, water escapes during the wash cycle.
Drum (30% of cases) Small holes or cracks in the drum itself allow water to seep out during operation. This typically happens after years of use, sometimes accelerated by hard objects (coins, underwires, zip fasteners) striking the drum interior.
Heater element (25% of cases) The electric heater at the base of the drum can leak if its seal or casing fails. This usually produces a leak from underneath, towards the front or rear.
Other causes Blockages in the waste pipe or filter can cause water to back up and leak. Loose hose connections are less common but possible.
What you can try yourself (DIY)
Before calling an engineer, check the following:
- Inspect the filter: Locate the small access panel at the front bottom of the machine. Unscrew and remove the filter cartridge. Check for debris, coins, or fibres blocking the outlet. Rinse the filter under the tap and refit it firmly.
- Check the door seal: Open the door and run your finger around the rubber gasket. Look for visible cracks, hardening, or mould. If the seal looks obviously damaged, it will need replacing.
- Examine visible hoses: If you can safely access the rear, check the inlet hoses (coming in from the wall) and the drain hose (leading to waste) for cracks, loose clips, or kinks. Tighten any push-fit connectors by hand.
- Run a test wash: After checking these, run a short cycle on an empty drum and watch underneath for fresh leaks. This helps narrow down where the water is coming from.
If the filter was blocked or a hose was loose, these simple fixes may resolve the leak. If you find a cracked seal or damaged drum, or if the leak persists, proceed to the next section.
Why this needs an engineer
Replacing a door seal, drum, or heater element requires partial or full disassembly of the machine. These are wear parts, but fitting them correctly ensures a watertight result and safe operation. If you are not confident working inside electrical appliances, do not attempt removal yourself.
If you're in Northern Ireland, SMC Services can usually book a repair within 2–3 working days.
When to call SMC Services
Contact us if: - The leak continues after checking the filter and hoses. - You find visible damage to the door seal or drum. - Water is leaking from the heater area (typically underneath, near the front). - You prefer a qualified engineer to diagnose and repair the fault.