Problem summary
Water leaking from underneath your LOGIK L814 washing machine is a sign that water is escaping the drum or its seals during the wash cycle or when stationary. This is a common fault in this model family and often points to a worn or damaged wear part that can be replaced.
Likely causes
Our engineers have found three main causes in L814 machines with this fault pattern:
Door seal (47% of cases) The rubber gasket that seals the door degrades with age and repeated use. Even small cracks or loss of elasticity allow water to escape during the wash cycle. The seal typically sits in a groove around the door rim and can usually be removed and replaced by a confident customer.
Drum (44% of cases) The inner drum can develop cracks or splits, especially if the machine has been knocked or dropped. Water leaks directly from the drum into the outer tub and then beneath the machine. A cracked drum requires replacement and is more involved than a seal swap.
Heater element (41% of cases) The electric heater element can crack or corrode, allowing water to drip from underneath the drum housing. This is typically a sealed component and requires professional removal and testing.
What you can try yourself (DIY)
If you're confident working inside the machine, a few checks may help identify the cause without a service call:
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Inspect the door seal — Open the door fully and look at the rubber gasket around the rim. Check for visible tears, hardening, or deposits. If damaged, it can usually be unclipped and replaced with a spare part (check your machine's manual for the part code).
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Check the pump filter — Water pooling beneath the machine can sometimes come from a blocked pump outlet. The filter housing is usually at the bottom front. Turn off and unplug the machine, then unscrew the filter access cap gently (have a cloth ready). Remove any hair, thread, or debris from the filter. Refit the cap and test.
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Inspect visible hoses — Look underneath and behind for cracks in inlet or outlet hoses. A small leak at a connection can sometimes be reseated by hand; a cracked hose will need replacement.
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Look inside the drum — Run the machine empty on a short cycle and watch for water spraying from inside the drum (stop it if you see this). Water spraying inward suggests a drum crack.
If you find a cracked drum, visible damage to the heater, or if the door seal is damaged, you'll need a qualified engineer to replace these components safely.
If you're in Northern Ireland, SMC Services can usually book a repair within 2-3 working days.
When to call SMC Services
Contact us if you find a damaged drum, if the heater appears cracked, or if you're unsure about removing and refitting the door seal yourself. Our engineers can confirm the fault, source the correct spare part for your machine, and fit it correctly.